Sr. Customer Service Rep

The Customer Service Representative is a key member of the Grand Rapids Customer Service Team for a $100 million division of a large multi-national industrial leader.

The Customer Service Representative is responsible for:

Checking the status of orders for distributors
Processing orders, both stock and rush orders and verifying for accuracy
Looking up serial numbers for pump identification
Issue, type and mailing RMA’s
Expediting of orders and shipments
Referral of calls to distributors
Processed order verification to meet with ISO for contract requirements
Account follow up on payments
Performing all system documentation and communication to OEM accounts as assigned
Required Skills:High School Diploma or Equivalent

5 years’ related experience and/or training; or equivalent combination and experience
Strong multi-tasking capabilities, able to prioritize and manage multiple projects concurrently.
Excellent people skills and adaptable to change
Required Experience

Outstanding verbal, written and interpersonal skills at all levels of the organization
Ability to multi-task and perform in a dynamic environment
Highly organized and efficient in approaching tasks
Strong team player, work ethic and commitment to win, self-starter with ability to problem solve, anticipate and avoid issues
Strong attention to detail, hands-on and strive to execute
Interfaces with wide array of individuals