Daily Archives: February 24, 2022

2 posts

Sr. Customer Service Rep

The Customer Service Representative is a key member of the Grand Rapids Customer Service Team for a $100 million division of a large multi-national industrial leader.

The Customer Service Representative is responsible for:

Checking the status of orders for distributors
Processing orders, both stock and rush orders and verifying for accuracy
Looking up serial numbers for pump identification
Issue, type and mailing RMA’s
Expediting of orders and shipments
Referral of calls to distributors
Processed order verification to meet with ISO for contract requirements
Account follow up on payments
Performing all system documentation and communication to OEM accounts as assigned
Required Skills:High School Diploma or Equivalent

5 years’ related experience and/or training; or equivalent combination and experience
Strong multi-tasking capabilities, able to prioritize and manage multiple projects concurrently.
Excellent people skills and adaptable to change
Required Experience

Outstanding verbal, written and interpersonal skills at all levels of the organization
Ability to multi-task and perform in a dynamic environment
Highly organized and efficient in approaching tasks
Strong team player, work ethic and commitment to win, self-starter with ability to problem solve, anticipate and avoid issues
Strong attention to detail, hands-on and strive to execute
Interfaces with wide array of individuals

Manufacturing Engineer

Essential Duties and Responsibilities:
● Develops work instructions for assembly, testing, and painting processes; trains
operators to complete tasks
● Develops work holding and fixture designs for assembly and testing.
● Conducts time studies to determine operation rates and costs. Actively works to reduce
production times and decrease costs for assembly, testing, and painting.
● Applies statistical methods to estimate future manufacturing requirements and
potential.
● Uses all continuous improvement and Lean Six Sigma tools to lead the development,
design, and implementation of manufacturing processes for all areas of production.
● Conducts complex analysis with knowledge of set up reduction, 5S, line balancing, root
cause, PLC logic and standards, cell layouts, and machine designs.
● Coordinates activities with test, engineering, and quality and oversees all support teams
to coordinate the build and installation of a machine.
● Analyzes manufacturing activities to determine manufacturing capacity and design,
improve production methods, and fabricate or modify manufacturing processes.
● Develops methods to understand workforce utilization, space requirements, workflow,
and design layout of equipment and workspace to ensure maximum efficiency.
● Confers with planning and design staff concerning product design and tooling to ensure
efficient production methods.
● Confers with vendors to determine product specifications and arrange for purchase of
equipment, materials, fixtures, tooling, gauges or parts, and evaluates products
according to specifications and quality standards.
● Has knowledge of testing / equipment operation and associated outputs required for
proper function. Is capable of teaching others on the operation of machinery /
equipment.
● Confers with management, engineering, and other staff regarding manufacturing
capabilities, production schedules, and other considerations to facilitate production
processes.
Qualifications/Requirements:
● Competent in developing processes and work instructions relating to the assembly of
components, testing, and painting.
● Competent with CAD software and using software to develop assembly fixtures and
other assembly needs – Solidworks preferred
● Competent in creating Statements of Work to supply vendors for specialized equipment
● Time Study Experience and Certification preferred
● Bachelor’s degree (B.S.) from four-year College or university
● 2-3 years related experience in a similar environment; experience with fluid testing